Privacy Policy

At Skinlight, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

  • Personal Information: We collect information such as your name, email address, phone number, and billing details when you make a purchase or book an appointment.
  • Usage Data: We gather data on how you interact with our website, including pages visited, time spent, and device information.

How We Use Your Information

  • To process orders and appointments.
  • To improve our services and enhance your experience.
  • To communicate with you regarding your orders or appointments.

Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us if you need assistance.

Refund Policy

Returns and Refunds

  • We offer a 30-day money-back guarantee for all products purchased through our website.
  • To initiate a refund, contact our customer support team within 30 days of purchase.
  • Refunds will be processed via the original payment method.

Cancellation Policy

Appointment Cancellations

  • If you need to cancel an appointment, please notify us at least 24 hours in advance.
  • Late cancellations may result in a fee.

Return Policy

Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

Returns Process

  1. Contact Us: Notify us via email at info@skinlight.com.cy or through our contact form on the website within 30 days of receiving your order.
  2. Return Authorization: We will provide you with a return authorization number and instructions for returning the item.
  3. Shipping: You are responsible for shipping the item back to us.
  4. Refund: Once we receive the returned item, we will inspect it and process your refund via the original payment method.

Non-Returnable Items

Certain items are non-returnable:

  • Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, we understand your frustration. Here’s how we handle such situations:

  1. Contact Us: Please immediately notify us via email at info@skinlight.com.cy or through our contact form on the website. Include details about the issue, along with any relevant photos if possible.
  2. Assessment: Our team will assess the situation. We may request additional information or evidence to verify the damage or defect.
  3. Replacement or Refund:
    • Replacement: If the item is eligible for replacement, we will promptly arrange for a new product to be shipped to you.
    • Refund: If a replacement is not feasible or preferred, we will process a refund via the original payment method.

Remember that our goal is to ensure your satisfaction, and we appreciate your understanding during this process.

Contact Us

If you have any questions or concerns about our policies, feel free to reach out to us via email at info@skinlight.com.cy or through our contact form on the website.

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